Refund & Return Policy

1. Hygiene Position

Skincare products are applied directly to the skin. For customer safety and hygiene, we cannot accept returns of opened, used, or seal-broken products. This is standard practice for cosmetic products and does not affect your rights in respect of defective or incorrectly supplied goods.

2. When We Accept a Return or Replacement

We will replace or refund your order if:

• The product delivered is damaged or leaking
• You received the wrong product
• The product is expired or within one month of expiry on delivery
• An item listed on your invoice is missing from the parcel

3. How to Raise a Claim

Email support@goodshell.in within 48 hours of delivery with:

1. Your order number
2. An unboxing video showing the sealed parcel being opened, from the first cut to the product in hand, in a single unedited take
3. Clear photographs of the product, the batch and expiry printing, and the outer packaging

The unboxing video is required. Claims without it, or raised after 48 hours, cannot be processed, as we are unable to verify the condition of the product at delivery.

If a parcel arrives visibly damaged, opened or tampered with, contact us before opening it.

4. Resolution

Approved claims are resolved by, at your choice: a free replacement, or a full refund including shipping. We may arrange a reverse pickup or ask you to return the item; we bear the cost either way.

5. Refund Timelines

Refunds are initiated within 2 business days of approval and credited to the original payment method within 5–7 business days, subject to your bank's processing time.

6. Order Cancellation

You may cancel before dispatch by emailing support@goodshell.in with your order number. Once dispatched, an order cannot be cancelled. Prepaid cancellations are refunded in full within 5–7 business days.

7. What We Do Not Refund

• Products opened or used, except where covered by section 2
• Claims raised after 48 hours of delivery
• Dissatisfaction with results, where the product was supplied as described. Cosmetic results vary between individuals and typically require 6–12 weeks of consistent use. Our team is available at support@goodshell.in for routine guidance before you write off a product.
• Irritation following use. Discontinue use if irritation occurs.
• Products damaged by misuse, incorrect storage or exposure to direct heat

8. Contact

support@goodshell.in · 8688663769 · Mon – Sat, 10:00 – 18:00 IST