Support
Frequently Asked Questions
How do I use the cleanser?+
Apply a small amount to damp skin. Massage gently for 40-50 seconds. Rinse thoroughly and pat dry. Use morning and evening.
How do I use the brightening serum?+
Apply 2-3 drops to clean, dry skin at night. Spread evenly over the face, avoiding the eye and lip area. Follow with moisturiser. If new to retinol, use 2-3 times per week and increase gradually as tolerated. Use sunscreen every morning.
Which skin types is GOOD SHELL suitable for?+
The cleanser is suitable for normal to sensitive skin. Patch test each product before first use.
When will I see results?+
Use consistently for at least 8 weeks to judge results. Daily sun protection makes a large difference to what you see. Individual results vary.
Will it help with uneven patches on my cheeks and forehead?+
It can help those patches look softer and more even over time. Expect gradual change over months rather than weeks. Daily broad-spectrum sun protection is essential; without it, the patches darken again. Use consistently for at least 8 weeks to judge results.
Will it help with dark marks left by acne?+
Yes. Post-acne marks are one of the main concerns the range is formulated for. Niacinamide and Alpha Arbutin help fade the look of those marks. Use consistently for at least 8 weeks to judge results. Indented scarring is a change in texture and will not respond to topical brightening.
Does it reduce tan?+
Yes. Tan is sun-triggered darkening and it does fade. The serum helps limit further darkening while existing tan settles. Use consistently for at least 8 weeks to judge results. Tan returns with each unprotected sun exposure, so daily sunscreen decides whether the improvement holds.
Do I still need sunscreen?+
Yes, without exception. Sun exposure is the biggest reason dark spots and patches come back, and the UV index stays high across most of India year-round. Daily sunscreen helps limit further darkening. Use a broad-spectrum SPF 30 or higher each morning and reapply through long outdoor exposure.
Are the products safe?+
For external use only. Avoid contact with eyes. Discontinue use if irritation occurs. Keep out of reach of children. The serum contains retinol and is not for use during pregnancy or breastfeeding. Patch test before first use and use sunscreen daily.
Where do you ship and how long does it take?+
GOOD SHELL ships across India. Orders are dispatched within six hours on business days and typically arrive within three to five business days, depending on the delivery location. Shipping is free on all orders. Tracking details are shared once the order is dispatched.